Monthly Archives: July 2015

8 Reasons why Call Center Agents should earn more

I’m studying the IT-BPO industry for almost half a decade now. I was a part of it. Many people still ignoring how much this industry contributes today into our society. This private sector is too young but making this nation more beautiful and fun.  I heard a couple of people why IT-BPO employees (Call center agents) keeps on earning large amount of money compare to others while just sitting around in front of a computer and talking to someone over the phone. But they don’t know the cost of being a call center agents or working in this beautiful industry. Here are the justifiable reasons why call center agents earn more.
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1.    This industry is the biggest driving force of the economy – We are bankable as a country and the workforce is totally designed for it. BPO industry is the largest contributor to our economic growth aside from remittances from our OFW’s. According to Department of Trade and industry, that this is the fastest source of employment and revenue. BPAP, an organization that monitors every IT-BPO company that by 2016 with the support of the government the revenue can reach up to 20-25 billion dollars. Considering that this industry will have 1.3 million full time employees by 2016.  
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2.   Real Estate won’t boom too much – Imagine the country without IT-BPO industry; you won’t see too much rising condo on the city today. Real Estate development is so hot right now because of offshore companies leasing those office buildings. Most of the clients of that real estate companies are from IT-BPO industry as well, who is maneuvering our country to become the new tiger of Asia.  The generous employers of call center agents also help IT-BPO employees start investing to condo units, foreclose properties and increase their assets while young. 
 
Image source from Zipmatch
3.  We are getting a lot of curses over the phone – Where can you find a person who went to college and ended up listening to the rant of another person over the phone multiply it sixty times per day? That’s how a normal scenario of BPO voice agents nowadays.  The Vampires are the shock absorbers of many irate customers of overseas companies. It’s hard for us to just listen and don’t take those curses personally. It is draining sometime but it will take a lot of conscious effort not to retaliate to the other person knowing you are being recorded over the phone.  Where can you find a job aside from BPO industry wherein people are shouting and cursing at you for the next 8 hours and you don’t feel so drained?
Image Source Jared Wellman
4.   We are exchanging our day job over our night job – 6 years of night job, that’s going to take out your health from you. We are so called Batman and Vampires. We have an abnormal sleep patterns because of the time zones that we follow since we are catering people from western world. Our safety and security is being on the line every single night as we go to work. 
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5. We are all professionals – Majority of IT-BPO employees were nurses, teachers, former entrepreneurs, IT’s, PT’s, psychology license, business ad, marketing and communication science graduate. We deserve the same treatment with other industry experts and look at the way we adapt with the change in the management. A quarterly transition with the grading system and performance metrics keep us on our toes. A globally competitive group of people is making a wave to help our nation grow more economically.  
 
Image source the hoarding project
 
6. We are making a difference indirectly to other nations – Currently as of this writing the Philippines is the number 1 in  Voice and rank number 2 in Non Voice when it comes to outsourcing destination . No wonder because we are the 3rd largest nation in geography that can speak fluent English. That very skill can make a long way. Filipinos are adaptable that’s why we can easily mimic the accents of every nation. As of the moment my workplace can cater 20 thousand calls per day and since there are currently 1,100 BPO sites in the county right now and projected 1.3million full time employees by 2016 (Source: BPAP) we can help at least 22 million people a day. 803 billion help every year. We are consistently putting the Philippines as the universal soldiers of customer service.
Image Source RCM Central
7. We are too educated to ignore– The skill sets of the IT-BPO employees like technical, language, effective communication and right attitudes is superb. In addition to it with process specific expertise, knowledgeable groups in innovation, we can beat and eat the competition. Other industries are doing their job but you can’t ignore the fact that BPO agents are super agents because of multiple disciplines we acquired in the past. With the help of coach, trainers and environment of excellence we are all recognizable.
Image source Wisconsin
8.  We are under valued compare to our counterparts from the United States.
Are you serious?  As of July 25, 2015, the average salary of a call center agent in the US is 27,000 thousand dollars a year 1,188,000 php  (http://www.indeed.com/salary/q-Call-Center-Agent-l-United-States.html)
According to Payscale. Com,the average Filipino Customer Service Representative only earns 203,569 php or  4626.56 dollars a year. The reason why offshore companies will go to the Philippines is not just to invest but to cut cost. Expenses are too heavy especially when the company is expanding. They can see that this country is a goldmine, they can get a cheap labor but the quality of the customer service is good to great. Again, skills will follow when attitude of the employees are willing to learn. That’s why BPO employees should get more perks and benefits from the offshore companies. The more employees felt that they are appreciated they will stick more to the company.
Image source Roseville

Your finances will be in a bad situationif you don't stop chilling with the wrong people (17)

David Isaiah Angway is a RFP and a financial consultant for IT-BPO-Banking, HealthCare Industry and Manpower Agencies. He is a conference speaker and was featured in ANC On the money, Bloomberg TV Philippines. He is also columnist at BusinessMirror, Rappler, and MoneySense magazine. He is a licensed nurse and a former Senior Fraud Specialist of the largest bank in the world, JP Morgan Chase & Co.

He is the CEO and founder of WinLongTerm Financial Consultancy, helping young urban and educated millennial (Gen Y). It sets and achieves their long-term financial goals by empowering them through behavioral finance.

For more information and concerns subscribe to winlongterm.com Facebook page or contact me at david@winlongterm.com, here’s also my mobile number 0925-787-7796

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Filed under BPO Industry, Call Center, Economics, Finance, Growth

WHY do I need financial planning

 

As a young professional today, you would like to change the status of your finances but you don’t know how. You have million thoughts on how to let your finances be revived again this year but you think it will be better to start next year. If you don’t have any idea where to start, I challenge you to do the something today or else you won’t improve. I am guaranteeing you that once you follow this program, give yourself an average of  10-15 years and am sure you will be able to reach the wealth that you need. It is not a quick rich scheme so you won’t be a scam. 
Knowing is half of the battle. Do this routinely and you will understand more of your behavior towards your finances. You should plan and don’t think average. Get a piece of paper or download a worksheet that has the following then compile and evaluate it weekly.

Start with why you are doing this?

If you can’t tell me your compelling reason then you can’t sustain everything below. Imagine yourself that you are going to have a diet plan for the next 30 days but during the 2nd day you don’t have the energy and willingness to follow the most powerful plan, like why you need to deprive yourself with your favorite food. Everything will fall apart, you are wasting your time, effort and energy with the planning stage if that won’t be put into action. Your compelling reason why you need to do that should not be yourself. Remember when you think about yourself as the end goal, you are thinking too small. You don’t want to think average like anybody. Poor people think about themselves all the time. Authentic Rich individuals think about opportunities how to help other people and that’s who you are and how you should be wired. 

When you start with Why, the How and what will follow.

Example of BIG WHY
·         To make sure I can be financially free and pass this legacy to my family.
·         To be an excellent steward when it comes to finances.
·         To support nonprofit organization and help campus missionaries.

1.       Budget   

This is the starting point of financial planning. You will fail with investing when you don’t know where your money goes. That means you will be running out of gas in the middle of a freeway if you don’t check your gas tank first. But I got good news for you. There is hope. Knowing how much you got so you can maximize what you have is the goal of continuous budgeting. Doing your budget for the first time might overwhelm you because there are so many things you need to include in a minimum amount. Remember that taking actions to your plan will solve the current and future financial issues that you will have. When you’re lazy to do your budget you won’t be able to finish the construction of your dream house. Managing your funds is a skill needs to polish.

2.     Emergency fund

Whenever I got my salary I put that directly into my emergency funds. The rule is simple if your needs expense per month is 10,000 then multiple it by 6. This is a very simple principle. Save for the storms of life (illness, accident, change tires or when you lose your job). Learn to prioritize this.  Do this early as possible so you can move to the next level which saving for your wants. Caution: don’t ever use credit card as emergency funds and you will dig your own graveyard (bankruptcy). 

3.       Saving goals

You need to at least give yourself  3 compelling reasons why you are saving funds or else you won’t stand a chance when laziness  struck you every time you got your salary.  Your goal is to learn during the journey, this is not about the end destination. When you focus in excellence, sacrifice and faith things will start change. Behavior will follow. Chances are you will hit your goal in a repetitive manner. Savings are for your extra needs and wants. Put 20% in the bank when you immediately get your income make sure that you already got emergency funds first. 

4.       Debt plan
Please don’t ever go to investment without paying your debt first which earns a higher interest rate. Your debt plan should include how much you need to pay for every single cent and when you will be debt free. The plan is you need to stick to it no matter what happened.  When you put it in paper you can see the big picture.  The reason why you don’t want to be debt free is very simple; you think everyone is in debt so you think you are in the zone.  Live like no one else so you can live like no one elsesays Dave Ramsey. Debt snowball is a really good strategy, you pay the debts that you can eradicate first and as you get the momentum it will be very hard for you to break it.

5.       Estate plan
You are accumulating a lot of assets now and your investment is off the chart. Estate planning is not only for the rich kids, it is for everyone that you love. Your legacy to your family is important even when you depart; no one will plan for your family so take responsibility for yourself. Be selfless and take time to check your current assets over liabilities. Remember that you don’t want to add up to the inconvenience of your family members once you evaporate from this world.   

6.       Insurance coverage

You are priceless but you need to identify how much you bring on a table. If you were able to identify that you are worth  7 million then get that coverage as long as the computation is correct. There is computation from the insurance industry like multiply your yearly gross income to 10. The computation might not be as accurate as the standard computation of today’s industry but it gave you a ballpark figure. What’s important is to get an insurance that is equivalent to you. You badly need this or else when something unexpectedly happen to you insurance company will help you and won’t let your family suffers.  If you got kids and wife but you are refusing to have insurance, you are putting too much risk financially and emotional aspects in their lives.  No one would like to see those things to happen. Be responsible.

7.       Investment

Everyone wants to get into this but many are being scammed because of poor diligence. Be careful all the time. First, list those things why you are investing,  second, you need to identify whether you got time, money and knowledge to identify the investments that you want then your risk tolerance should be define. Investing is a word that’s not just about higher ROI.  Are you an aggressive type or a conservative one? Regardless of your answer there’s no right or wrong. The purpose will give you the drive, without it you won’t last. Third, List the things that you are investing you want to achieve like education for your kids, retirement or build your dream house. Know the amount that you will be satisfied and consider to be happy.

8. Read Books, Attend seminars, join a Face book group and find a coach.

Never underestimate the value of networking and community. You should declare war against poverty, procrastination and poor mentality. Reading books will give you thought provoking ideas. Attending financial seminars like IMG conventions in Makati, Truly Rich Club, and Money summit every year can increase your network and expand your horizons. Joining Face book group will give you an all access pass with like minded people; you are welcome in contributing your thoughts. You can easily follow mentors who are expert in the financial industry that will make you more accountable with the results you are getting. All in all fresh and updated insights will give you new perspective to make you successful with no boundaries. You should revolutionize your thinking so acting upon it won’t be a struggle.

Your unique plan is totally not identical with anyone so don’t copy someone’s financial plan or strategy. How you manage your finances while you are working is a glimpse of your future financial plan during retirement. You can change your tomorrow today. With the help of our God who holds the future and your willingness to make sacrifice you are surely going to win long term.

Pictures courtesy of hubspot, the dollar business, learnvest, shutter stock, carmen marquez, imoney, img, go banking rates


David Isaiah Angway is a Financial Evangelist

 

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Filed under Finance Advocate, Financial Advice, Financial Change, Financial Coach, Financial Evangelist, Financial Investor, Financial Mentor, Financial Planning, Insurance Money Goals

More than Enough

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This is an excerpt from the book More Than Enough of Dave Ramsey
Out of core values, vision is born. Vision is put into working clothes and becomes goals. Shared goals gives you unity with those who are on the journey with you. Values, vision and unity repair broken hope and build your hope into the fuel that fires the rocket of intensity. The rocket intensity is kept between the ditches by accountability and support. The pilot of the rocket ensuring that intensity stays on vision’s course is diligence. His co pilot and navigator are work and discipline. Patience that is born of power has at its center intensity, hope, vision and diligence. You can have real patience without first having those thing and when you have it relationships built and you add yet more unity. Contentment is your vision, gives you different kind of intensity definitely fuels patience, diligence, and unity while born of all those things. Giving is the result of values the vision they bring. Unity is increased by giving cause relationships are affected. You always have hope when pouring your life into something that matter. Part of the great misunderstanding is that somehow giving is the act of someone who isn’t intense or diligent when in fact the opposite is true. Patience and contentment rise to a whole new level of understanding when they bring on giving, which then in turn feeds you much of each of those.
Money is all about your behavior
that’s why money won’t solve
your money problems. – David Angway


David Isaiah Angway is a Financial Evangelist

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Filed under Behavioral Finance, Dave Ramsey, Financial Coach, Financial Literacy, Freedom Victory Over Finance, More than enough, Understand Us, You Can Make It